FREQUENTLY ASKED QUESTIONS

See below some of the answers to a range of queries…

 

FAQ’s

See below for our frequently asked questions…

Placing an order

I already have a Sim Imaging account. How do I get SimWare?
Please login to your account and download the Simware from your Workroom area.

Are there any items I cannot order in the online editor?
Yes, the new Tailored range. Due to the complex shapes, these can only be ordered via SimWare.

How many items can i put into the shopping cart?
Using our online editor you can put up to 15 items at once. Using SimWare you can put up to 3 items at once.

Technical info

Do you colour correct and add sharpening to files?
Sim Express DOES NOT apply any colour correction or sharpening to your images. The colour management of the supplied image is your responsibility. Files must have an embedded profile of sRGB to achieve the best printed results.

Which printing press do you use?
All the products are printed using a HP Indigo Press.

What is the maximum file size I can upload?
On our system you can upload you print ready files to a maximum of 20mb per file. And our online library we hold 400mb of files, if you library gets full you can delete older not in use files.

Design Information

What web browser should I use to upload?
We recommend Firefox or Chrome for both Mac & PC, not a phone or tablet for the online version.

What file format should I upload?
Please upload Adobe PDF’s or Jpeg files for our online Editor and Jpegs for SimWare. For optimum results please make sure the images have an embedded rather than tagged colour profile of sRGB with a 300dpi resolution. For Adobe PDF files, ensure all fonts and images are embedded. Save the files as High Quality Print or Press Quality PDF’s.

File checking

Where do I check/approve over my files?
Image files will need to be throughly checked over using the sRGB colour profile, and orders are approved as you checkout. The Approval area is for text and layout approval only, and does not have a colour correcting facility (Colours may differ from screen to screen due to colour settings of that specific screen).

Delivery & Shipping

How long will it take to dispatch my order?
Our aim is to dispatch all orders within working 3 days for online and 5 working days for Sim Ware orders.

How will the order be delivered & what will it cost?
Your order will be dispatched via courier with Internet tracking. With all Sim Express parcels you will even receive an email with the exact hour that you parcel will be delivered.

UK Mainland – £5.50 – Next working day
Southern Ireland – £10 – 2 working days
Northern Ireland – £15 – 2 working days
Scottish Islands / Highlands – £15 – 2 working days
UK – Channel Islands £15 – 2 working days

Where do you deliver?
We deliver throughout the UK and Ireland. For other destination please contact our customer service team for a individual quote.

Contact & Opening times

What are your opening hours?
Sim Express is open Monday to Friday between 8.30am to 5.30pm.

Where do I collect from?
Print orders are collected from:
Sim Express
Unit 8 The io Centre, Hearle Way,
Hatfield, Herts. AL10 9EW
Tel: 01707 273 747.

Returns & Issues

What happens if my order does not arrive?
If your order is dispatch and not received within 3 working days, we will reprint your order free of charge.

What if my order is damaged in transit?
In the unlikely event that your order is damaged, we will reprint free of charge. Please notify us within 24hrs of receiving your order by emailing returns@sim2000imaging.com quoting your order number which can be found on your confirmation email.

What if I don’t get a confirmation email?
If you don’t get a confirmation email this may indicate that your order hasn’t been uploaded. Please check your email program, it may have mistakenly classified it as spam because you’ve not written to us before or added us to your address book. Your confirmation email could be sitting in your junk – spam folder. However on the odd occasion our system can make a mistake, please phone for confirmation if in doubt.

Environment

Are you Environmentally friendly?
All our papers are FSC approved (Forest Stewardship Council). The FSC is an independent body advocating the responsible management of the planet’s forests. All Sim Express products are printed on FSC certified paper, meaning we meet the council’s strict requirements for sustainable printing. You can therefore purchase our products knowing that you’re doing right by the environment!

 

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EXPRESS PRODUCTS CAN BE ORDER ONLINE OR VIA SIM WARE THE CHOICE IS YOURS!
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